Effective Date: October 29, 2026 | ALL SALES FINAL — NO DISCRETIONARY RETURNS
Artifact Homes provides curated furnishings, complimentary interior design guidance, purchasing coordination, freight, warehousing, and professional white-glove delivery and installation. Each order requires meaningful commitments of time, labor, and supplier resources. To sustain this personalized service, Artifact Homes does not accept discretionary furniture returns. We stand behind the products we sell and address legitimate defects and damage in accordance with applicable law.
Once an order is placed and accepted for processing, it is final except as expressly authorized by Artifact Homes in writing or required by applicable law. We do not accept returns because a customer changes their mind; dislikes the color, scale, texture, comfort, or appearance of conforming furniture; changes design direction; no longer needs an item; finds a cheaper alternative; or regrets an approved selection. There is no 30% restocking option and no general right to return merchandise for a fee.
Our complimentary assistance may include furniture recommendations, layouts, sourcing, color and material suggestions, and styling guidance. It is advisory and does not guarantee subjective aesthetic satisfaction, exact fit, or architectural clearance. Customers approve final selections. Unless separately agreed in writing, Artifact Homes does not undertake professional surveying or guaranteed on-site measurements. Nothing here excuses errors in work or specifications for which Artifact Homes has expressly accepted responsibility or liability imposed by law.
We may rely on plans, drawings, photographs, and measurements supplied by customers or third parties. These may be inaccurate, outdated, or incomplete. Door frames, closets, built-ins, plumbing fixtures, columns, trim, stairs, elevators, hallways, and construction changes can affect fit and delivery. Customers must independently verify actual room measurements, clearance, access routes, and suitability before purchase unless Artifact Homes expressly assumes that verification in writing. Recommendations based on plans are estimates, not guarantees.
If clearance appears limited, we may suggest a smaller alternative and ask for written customer approval. Customers who choose a larger or tighter-fitting product accept the risk of subjective dissatisfaction with scale and placement. An accurately described product matching approved dimensions is not defective merely because it feels too large or too small. This does not waive remedies for an incorrect product, materially inaccurate specifications, or an error for which Artifact Homes is legally responsible.
Before ordering, customers must review dimensions, materials, construction, colors, finishes, upholstery, quantities, room assignment, product limitations, and delivery access. Completing checkout confirms approval of the selected merchandise. Subsequent dissatisfaction with accurately described, conforming goods does not establish a discretionary return right.
Natural wood may vary in grain, knots, mineral marks, stain absorption, and coloration; marble and stone vary in veining and tone; textiles vary in weave and texture. Seams, stitching, material transitions, and finish variations within disclosed manufacturer specifications may also be normal. These characteristics are not automatically defects. Undisclosed damage, defective workmanship, misrepresentation, or breach of applicable warranties remains subject to appropriate remedies.
Value-oriented products may use laminate, MDF, particleboard, engineered wood, veneer, composites, or synthetic finishes. Disclosed edge banding, panel joints, laminate seams, and minor finish variations within manufacturer tolerances may differ from premium furniture. Lower price does not promise premium materials or construction; equally, lower price does not excuse actual defects, undisclosed damage, or failure to conform to the product description.
Furniture is handled through manufacturing, freight, receiving, storage, and installation. A superficial mark, concealed blemish, slight alignment issue, or replaceable hardware concern may be capable of reasonable correction. Depending on the circumstances and applicable law, we may offer touch-up, professional repair, adjustment, replacement hardware, or replacement components. A minor, repairable issue does not automatically require a full-item refund; legally required remedies remain available.
If furniture arrives materially damaged, defective, incorrect, or otherwise nonconforming, contact Artifact Homes promptly. We will review photographs and details and coordinate an appropriate remedy with suppliers, manufacturers, freight carriers, or installers. Depending on the issue and applicable law, remedies may include repair, component replacement, item replacement, or a refund. A supplier assessment may inform the process but does not override the customer’s nonwaivable rights.
Some replacement doors, panels, hardware, and other parts must be manufactured or specially ordered. Typical estimates may be 4–8 weeks or longer; these are estimates, not guaranteed deadlines. We will communicate material delays and work toward resolution within a reasonable time and any legally required period. If an appropriate remedy cannot be provided in time, other remedies, including refunds where legally required, may apply.
We evaluate concerns objectively based on location, severity, visibility, function, structural integrity, disclosed materials, manufacturer tolerances, conformity to specifications, warranties, and law. Minor characteristics within disclosed standards may be acceptable. Substantial defects, functional failures, significant undisclosed damage, and material nonconformities will be addressed. A manufacturer’s opinion is not the sole legal determinant.
Services may include receiving, inspection, warehousing, freight, loading, delivery, unpacking, assembly, placement, and packaging removal. These services involve substantial nonrecoverable work. Completed services are generally nonrefundable for discretionary cancellation or dissatisfaction, subject to law. We do not provide free removal, disassembly, or return freight for a change of mind.
Please inspect promptly and report visible damage, missing parts, or functional concerns preferably within 48 hours, including order number, product, description, and clear photos. Prompt reporting supports supplier, freight, and insurance claims. This requested reporting period does not extinguish statutory rights, warranties, or legally required remedies.
Custom, personalized, made-to-order, and specially sourced furniture is generally noncancelable and nonreturnable once processing or production begins, except as expressly agreed in writing or required by law.
Once an order has been accepted for processing or submitted to a supplier, cancellation may be unavailable. Requests must be made in writing; no cancellation is effective until confirmed in writing. Any statutory cancellation rights remain unaffected.
Do not ship or return furniture to Artifact Homes, a warehouse, or a supplier without prior written authorization. Unauthorized returns may be refused. If a return is required by law, Artifact Homes will provide appropriate instructions.
Customers reporting concerns should reasonably provide photographs, product details, and access for inspection or authorized corrective work. Artifact Homes will work toward an appropriate resolution. Customers are not required to accept a remedy that fails to meet applicable legal requirements.
Subjective dissatisfaction, buyer’s remorse, and personal preferences do not qualify for discretionary returns. Actual defects, shipping damage, missing components, incorrect items, and material nonconformities are handled under applicable warranties and law. A refund request alone does not establish eligibility.
By purchasing, customers acknowledge the all-sales-final policy; no discretionary return or restocking-fee option; responsibility to review selections and verify site measurements unless otherwise agreed; the advisory nature of complimentary design guidance; normal disclosed material and manufacturing variations; potential repair and replacement timelines; and the separate costs of completed logistics and installation. Nothing limits rights that cannot legally be waived.
Nothing in this policy waives statutory warranties, consumer protections, or other nonwaivable rights. Where law conflicts, law controls. The policy version presented and accepted at purchase governs that transaction, subject to applicable law. Changes apply prospectively, not retroactively.
Artifact Homes | Thoughtfully selected furniture. Complimentary design guidance. Professional white-glove delivery & installation. ALL SALES FINAL | NO DISCRETIONARY RETURNS.
